News for 'Customer Focus Services'

SoftBank-backed Meesho lays off 150 employees from grocery vertical

SoftBank-backed Meesho lays off 150 employees from grocery vertical

Rediff.com12 Apr 2022

SoftBank-backed internet commerce firm Meesho has downsized its grocery vertical Meesho SuperStore (formerly Farmiso) in an attempt to drive efficiency. The Bengaluru-based firm did not reveal the number of laid-off employees. However, the company officials said that about 150 employees have been laid off.

Brokerages want Digital Workforce

Brokerages want Digital Workforce

Rediff.com4 Sep 2021

'We need people who can position a product digitally and craft the journey for customers, by improving user interface and user experience.'

'American or Chinese soldiers are not a patch on Indian soldiers'

'American or Chinese soldiers are not a patch on Indian soldiers'

Rediff.com1 Sep 2023

'The next war will be fought by China-Pakistan against India and we have to fully be prepared. We must read the writing on the wall.'

GST fraud probe into BharatPe finds deals with non-existent vendors

GST fraud probe into BharatPe finds deals with non-existent vendors

Rediff.com6 Mar 2022

An audit conducted by professional services firm Alvarez and Marsal confirms fintech firm's dealings with fake or non-existent vendors.

Wipro to acquire Australia-based Ampion $117 mn

Wipro to acquire Australia-based Ampion $117 mn

Rediff.com1 Apr 2021

Information technology, consulting and business process services company, Wipro on Thursday announced that it has signed an agreement to acquire Ampion, an Australia-based provider of cyber security, DevOps and quality engineering services. "Ampion has a successful track record and enjoys immense credibility with leading enterprises in the region, a collaborative work culture, and significant local subject matter expertise. "We see Ampion as a complementary force that will help us expand our footprint and accelerate our journey in the Asia Pacific region," CEO APMEA, Wipro, N S Bala said. Wipro's new operating model emphasises strategic investments in focus geographies, proximity to customers, agility, scale and localisation, the Bengaluru-headquartered company said in a statement.

What makes Reliance Retail a unique venture in India?

What makes Reliance Retail a unique venture in India?

Rediff.com31 Oct 2021

Even as regulatory focus has zeroed in on foreign e-commerce giant Amazon, a domestic retail giant has been created almost below the radar in Reliance Retail (RR), one of the most crucial businesses for the group's future. From doorstep delivery of groceries, apparels to branded jewellery, medicines, toys, furniture to high street retailing, RR's presence in the world's fourth largest consumer market is just one part of the story.

RBI raises charges on select ATM transactions

RBI raises charges on select ATM transactions

Rediff.com10 Jun 2021

The Reserve Bank on Thursday permitted banks to increase charges for cash and non-cash ATM transactions beyond free monthly permissible limit from next year. Bank customers will have to pay Rs 21 per transaction, instead of Rs 20, with effect from January 1, 2022, if they exceed the monthly limit of free transactions. "To compensate the banks for the higher interchange fee and given the general escalation in costs, they are allowed to increase the customer charges to Rs 21 per transaction. "This increase shall be effective from January 1, 2022," the RBI said in a circular.

Citroen starts home delivery of C5 Aircross SUV

Citroen starts home delivery of C5 Aircross SUV

Rediff.com7 Jul 2021

Automaker Citroen on Wednesday said it has commenced home deliveries of C5 Aircross SUV, its first model in the Indian market. The company, which is a part of Stellantis group formed by the merger of two global auto majors FCA and Groupe PSA, is taking online bookings for the model and then directly delivering the SUV to customers from its Tiruvallur-based (near Chennai) manufacturing plant. It is the first of its kind sales initiative in the country. Citroen currently has showrooms across ten cities in the country, including Bengaluru, Ahmedabad, Chennai, Mumbai, Pune, Hyderabad, Kolkata, Delhi, Kochi, and Gurugram. For customers outside these cities, it has launched a 100 per cent direct online buying for its flagship model.

Infosys Q3 net profit up 11.8% at Rs 5,809 cr

Infosys Q3 net profit up 11.8% at Rs 5,809 cr

Rediff.com12 Jan 2022

The Bengaluru-based company had registered a net profit (after minority interest) of Rs 5,197 crore a year ago, a regulatory filing said. Infosys' revenue grew 22.9 per cent to Rs 31,867 crore in the quarter ended December 2021 from Rs 25,927 crore in the year-ago period, it added.

How Tatas plan to make Air India world's most advanced airline

How Tatas plan to make Air India world's most advanced airline

Rediff.com16 Feb 2022

Virtually addressing employees of Air India across the globe, he said for the airline to be the best again there will be an organisational redesign, and it will "require a huge transformation, probably the largest transformation and the change all of you would ever go through". The carrier will expand its "outreach both domestically and internationally" and it has the desire to connect India with every part of the globe, he added.

Cryptocurrency heists just got harder, thanks to tech

Cryptocurrency heists just got harder, thanks to tech

Rediff.com19 Jul 2022

Earlier last month, for the first time ever, an anonymous hacker was served with a restraining order as a non-fungible token (NFT), reports Shivani Shinde.

Has Apple's Roller-Coaster Ride In India Ended?

Has Apple's Roller-Coaster Ride In India Ended?

Rediff.com21 Apr 2023

The new mantra was to align Apple's ambition with the government's, focusing on Modi's favourite themes of Make in India, employment generation and India as a high-tech export hub.

Bharti Airtel logs Q2 net profit at Rs 1,134 cr

Bharti Airtel logs Q2 net profit at Rs 1,134 cr

Rediff.com2 Nov 2021

India's second-largest telecom firm Bharti Airtel on Tuesday reported a net profit of Rs 1,134 crore for the September 2021 quarter, and said it is witnessing strong business momentum with growth in 4G customers and increase in mobile ARPU. This is against a loss (attributable to owners of the parent) of 763.2 crore during the year-ago quarter, the company said in a statement. Its consolidated revenues for the second quarter of FY21 stood at Rs 28,326.4 crore, up 18.8 per cent year-on-year (on a comparable basis) and 13 per cent y-o-y on a reported basis, it added.

Axis Bank buys Citi's India retail business for Rs 12,325 cr

Axis Bank buys Citi's India retail business for Rs 12,325 cr

Rediff.com30 Mar 2022

US bank Citigroup on Wednesday announced the sale of its Indian consumer banking businesses, including credit cards, retail banking, wealth management and consumer loans, to private lender Axis Bank for Rs 12,325 crore, as part of its plans to exit retail operations in 13 markets.

Airtel buys around 25% stake in startup Lavelle Networks

Airtel buys around 25% stake in startup Lavelle Networks

Rediff.com31 Jan 2022

Telecom operator Bharti Airtel on Monday announced an agreement to acquire about 25 per cent equity stake in Bengaluru-based technology startup Lavelle Networks. Further, ASM Technologies, a global technology engineering and product development services provider, has done a follow on investment in Lavelle Networks. In a statement on Monday, Airtel announced the acquisition of about 25 per cent strategic stake in SD-WAN startup Lavelle Networks but did not disclose financial details about the deal that entails a cash consideration.

Patanjali to sell food retail biz to group firm Ruchi Soya for Rs 690 cr

Patanjali to sell food retail biz to group firm Ruchi Soya for Rs 690 cr

Rediff.com18 May 2022

Baba Ramdev-led Patanjali Ayurved Ltd will sell its food retail business to group firm Ruchi Soya Industries Ltd for Rs 690 crore as part of its strategy to focus on non-food, traditional medicine and wellness business.

India in advanced stage talks with US to procure MQ-9B drones for LAC vigil

India in advanced stage talks with US to procure MQ-9B drones for LAC vigil

Rediff.com21 Aug 2022

The sources said the talks are focused on sorting out certain issues relating to cost component, weapons package and technology sharing.

'Our IPO signals faith in good old-fashioned profitable companies'

'Our IPO signals faith in good old-fashioned profitable companies'

Rediff.com7 Dec 2021

'We have focused on profitable revenue, cash generating businesses, throughout our journey.'

'The Indian consumer demands so much service'

'The Indian consumer demands so much service'

Rediff.com19 Jun 2017

'The toughest challenge is not to satisfy the luxury customer.' 'The toughest challenge is to satisfy the budget customer.'

What Adani is doing to prevent Mumbai's power outage

What Adani is doing to prevent Mumbai's power outage

Rediff.com26 Feb 2021

'We are working in association with the state government and other transmission companies to make sure that the city never experiences blackouts'

Reliance Jio ups the ante as Adanis keep off big 5G spectrum game

Reliance Jio ups the ante as Adanis keep off big 5G spectrum game

Rediff.com19 Jul 2022

With the Adanis submitting an earnest money deposit (EMD) of just Rs 100 crore on Monday for the upcoming 5G spectrum auction, the apprehension among the rivals that the group is nursing ambitions of being an all-India mobile player has been allayed at least for now. Based on its EMD, analysts say it can buy spectrum worth just Rs 900 crore, whose use will be limited to enterprises and captive networks -- that too is likely only in a few circles where it has its infrastructure like ports, airports, and power stations. While getting all-India millimetre band spectrum of 400 MHz (which costs Rs 2,800 crore) is ruled out, it might choose circles like Gujarat and Mumbai to start with.

Banks should pass on the rate benefit to customers: Shaktikanta Das

Banks should pass on the rate benefit to customers: Shaktikanta Das

Rediff.com5 Aug 2019

Reserve Bank of India Governor Shaktikanta Das tells Anup Roy, Raghu Mohan and Niraj Bhatt that it is time for banks to lower interest rates and start lending to cash-starved finance companies after due credit appraisal and proper risk assessment.

Why is Sebi hesitant to ban retail algos despite obvious illegalities?

Why is Sebi hesitant to ban retail algos despite obvious illegalities?

Rediff.com21 Sep 2022

Because they have become too big and pervasive and the time to regulate is long gone, points out Debashis Basu.

India to have 1 billion smartphone users by 2026: Deloitte

India to have 1 billion smartphone users by 2026: Deloitte

Rediff.com22 Feb 2022

India will have 1 billion smartphone users by 2026 with rural areas driving the sale of internet-enabled phones, a Deloitte study said on Tuesday. India had 1.2 billion mobile subscribers in 2021, of which about 750 million are smartphone users. It is poised to be the second-largest smartphone manufacturer in the next five years. "The smartphone market is expected to reach 1 billion smartphone users by 2026," according to Deloitte's 2022 Global TMT (Technology, Media and Entertainment, Telecom) predictions.

Audi's 3 mantras to set it apart from the competition

Audi's 3 mantras to set it apart from the competition

Rediff.com8 Feb 2022

Audi's strategy seems to point to pushing technology to directly connect with consumers using digital platforms and marketing to synchromesh into one seamless experience, says Pavan Lall.

Where the new jobs in banking are

Where the new jobs in banking are

Rediff.com10 Jul 2019

Digitisation is changing the banking business. This shift has resulted in a change in banking job profiles.

LVB to become DBS Bank India from Nov 27; Rs 25,000 withdrawal restriction to go

LVB to become DBS Bank India from Nov 27; Rs 25,000 withdrawal restriction to go

Rediff.com25 Nov 2020

The Reserve Bank on Wednesday said the amalgamation of Lakshmi Vilas Bank with DBS Bank India will come into force from November 27 and the moratorium imposed on the crisis-ridden lender will be removed on that day. The RBI issued the statement within hours of the Cabinet clearing the Scheme of Amalgamation of Lakshmi Vilas Bank Limited (LVB) with DBS Bank India Limited (DBIL).

Festivals boost demand for gig workers as economy opens up: Experts

Festivals boost demand for gig workers as economy opens up: Experts

Rediff.com21 Oct 2021

Amid the ongoing festival season in the country, the hiring of gig workers has zoomed across sectors as the businesses have begun opening up leading to an uptick in consumer sentiments and rising pent-up demand, according to experts. "In the third quarter, with the onset of festive season, we are witnessing a 400 per cent spike in the hiring for gig workers. Earlier, in the first quarter of this year, as many businesses and companies were not operating at full strength, growth was muted. "However, things began picking up and became more promising from the second quarter, as the demand for gig workers across sectors grew," Taskmo, a subsidiary of Quess Corp, co-founder Prashant Janadri told PTI.

Wipro Q1 net profit up 35.6% at Rs 3,242.6 crore

Wipro Q1 net profit up 35.6% at Rs 3,242.6 crore

Rediff.com15 Jul 2021

IT major Wipro on Thursday reported a 35.6 per cent jump in consolidated net profit to Rs 3,242.6 crore for the June 2021 quarter. Wipro had registered a net profit (attributable to equity holders) of Rs 2,390.4 crore in the year-ago period, as per Indian Accounting Standards (Ind-AS). Its revenue from operations increased by 22.3 per cent to Rs 18,252.4 crore in the reported quarter from Rs 14,913.1 crore in the same period last fiscal, Wipro said in a regulatory filing.

French court slaps $907,000 fine on Uber, execs for illegal taxi service

French court slaps $907,000 fine on Uber, execs for illegal taxi service

Rediff.com10 Jun 2016

The European Commission said this month that EU member states should only ban "sharing economy" services as a last resort.

IOC to focus on rural areas for retail outlets

IOC to focus on rural areas for retail outlets

Rediff.com27 Sep 2007

IOC's marketing director GC Daga said that the company is planning to open 1,000 rural outlets with Kisan Seva Kendras or farmer service centres attached to them.

Bajaj Finserv MD on new bank licence and focus areas in 2015

Bajaj Finserv MD on new bank licence and focus areas in 2015

Rediff.com6 Jan 2015

Bajaj Finserv has few opportunities and challenges to overcome in 2015.

Amazon's next CEO Andy Jassy's India Plan

Amazon's next CEO Andy Jassy's India Plan

Rediff.com15 May 2021

'We look forward to providing great customer experiences in India.'

FTA: UK, India not working towards Diwali deadline

FTA: UK, India not working towards Diwali deadline

Rediff.com14 Oct 2022

The free trade agreement (FTA) talks with India are no longer working towards a Diwali deadline though negotiations are progressing well, UK Trade Secretary Kemi Badenoch has said as New Delhi expressed confidence on Friday of an "early date" for a mutually beneficial deal. "There are ongoing negotiations as we know on the FTA. There is interest on both sides to see if we can work towards a deal, an FTA, that is beneficial to both the countries at an early date," external affairs ministry spokesperson Arindam Bagchi told reporters in New Delhi. It came as External Affairs Minister S Jaishankar spoke to his UK counterpart, James Cleverly, and referenced the Roadmap 2030 bilateral agreement signed between Prime Minister Narendra Modi and former UK PM Boris Johnson in May last year, with no specific reference to the FTA.

Swiggy sets up development centre in Gurugram, home turf of rival Zomato

Swiggy sets up development centre in Gurugram, home turf of rival Zomato

Rediff.com10 Sep 2021

Swiggy is rapidly scaling up its technology (tech) teams as the food delivery giant is witnessing strong recovery and growth over the past few months. The SoftBank-backed company is hiring across engineering, product, design, analytics, and data science functions in the next two quarters. Building this team, Swiggy is setting up a new development centre in Gurugram. Its rival Zomato, which had a stellar debut on the Indian stock exchanges in July, is also headquartered in Gurugram.

ITC Q3 net profit rises 23% to Rs 5,070 crore

ITC Q3 net profit rises 23% to Rs 5,070 crore

Rediff.com3 Feb 2023

ITC Ltd on Friday reported a 23.09 per cent increase in consolidated net profit at Rs 5,070.09 crore for the third quarter ended December 2022, helped by growth momentum across its operating segments. The diversified company had posted a net profit of Rs 4,118.80 crore during the October-December quarter of the previous fiscal, ITC said in a regulatory filing. Its revenue from operations was up 3.56 per cent to Rs 19,020.65 crore during the quarter under review, as against Rs 18,365.80 crore in the corresponding period of the previous fiscal.

'A lot has been done between India and the US in the last two years than it was done before'

'A lot has been done between India and the US in the last two years than it was done before'

Rediff.com23 Jun 2023

'With Trump, the relationship was very transactional, whereas with President Biden it is very structured.'

4 IPOs to watch out for in 2022

4 IPOs to watch out for in 2022

Rediff.com22 Mar 2022

Once stability returns to the secondary market, companies that have obtained approval from Sebi will start tapping the market.

10 Qs To Ask Before Starting A Business

10 Qs To Ask Before Starting A Business

Rediff.com16 Nov 2021

A company not only requires ample funds to get it started but also the necessary intellectual and emotional tools to make it a success.

'Are we out of the woods? No, but...'

'Are we out of the woods? No, but...'

Rediff.com13 Oct 2021

'But we are much better than what we all had expected and planned, and what all the prophets of doom had predicted.'