News for 'Customer Focus Services'

A P&W story: From giving wings to aviation in India to Go First grounding

A P&W story: From giving wings to aviation in India to Go First grounding

Rediff.com9 May 2023

Its association with India is over 70 years old and spans both civil and military aviation. The Douglas DC-3 transport aircraft used by the air force beginning the 1940s and the iconic Boeing 747 aircraft flown by Air India, both had Pratt & Whitney (P&W) engines. The Indian Air Force's present-day, heavy-lift C-17 Globemaster III and the yet-to-be-inducted C-295 planes, too, have P&W power plants.

How BSNL can turn around its fortune post Rs 1.64-trn govt package

How BSNL can turn around its fortune post Rs 1.64-trn govt package

Rediff.com1 Sep 2022

Just a few weeks ago, Communications Minister Ashwini Vaishnaw did some tough talking with the senior managers of Bharat Sanchar Nigam Ltd, the ailing state-owned telecom service provider. The message was clear: They had to perform, quit by taking the voluntary retirement package or be compulsorily retired from service. The terse message from an otherwise polite and soft-spoken minister came just days after he announced a second and bigger package of Rs 1.64 trillion as part of a four-year turnaround plan for BSNL.

Banks are catalysts of economic revival: Sitharaman

Banks are catalysts of economic revival: Sitharaman

Rediff.com9 Sep 2020

The finance minister said easy access and efficiency in providing banking services will help in revival of businesses which are restarting operations after the lockdown.

Focus on incentives to flush out black money is crucial: Rajan

Focus on incentives to flush out black money is crucial: Rajan

Rediff.com12 Aug 2014

Rajan said expecting the government to provide all solutions wasn't right.

Reliance AGM to focus on Jio's road map

Reliance AGM to focus on Jio's road map

Rediff.com29 Aug 2016

RIL is also set to file its tariff plans, which will mark the company's intent to commercialise Jio's operations, with the regulator this week

20 years of India's insurance sector

20 years of India's insurance sector

Rediff.com19 Sep 2021

Twenty years after India's insurance sector was opened up, unshackling the control of state-owned companies, as many as 50 private players have set up shop. Along with their foreign partners, private players have brought about a sea change in the product offering, distribution and underwriting processes, and services levels. Yet, India's insurance penetration needle has not moved much.

Air India's 5-year plan - 30% domestic market share

Air India's 5-year plan - 30% domestic market share

Rediff.com16 Sep 2022

The Tata Group-owned Air India has readied a five-year transformation plan, which is expected to take its domestic market share to 30 per cent, up from 8.4 per cent logged in June. IndiGo leads with a market share of 58.8 per cent. The transformation plan--Vihaan.AI-unveiled on Thursday revolves around tripling the domestic market share with investments in new aircraft, technology and improvements in customer service.

Maserati eyes Tier-II, III cities to strengthen presence in India

Maserati eyes Tier-II, III cities to strengthen presence in India

Rediff.com8 Aug 2021

Italian carmaker Maserati is targetting India's tier II and III cities, which are proving to be catalysts in spurring demand for super luxury brands, as it looks to strengthen foothold in the country, according to a senior company official. The company, which re-entered India in 2015, has also overhauled its after sales and service support as part of its renewed focus on customer experience. "Maserati has seen a hike in demand in smaller cities although traditionally we enjoyed steady patronage in the metros. "Even though the expansion in terms of physical network presence in these cities depends on our partners," Maserati APAC head Bojan Jankulovski told PTI in an emailed interview.

How TCS is reconfiguring its future

How TCS is reconfiguring its future

Rediff.com7 Nov 2021

In March this year, when Tata Consultancy Services (TCS) unveiled a new brand statement of "Building on Belief", many wondered if it was the right strategy. When things are uncertain, wouldn't a brand statement such as "Experience Certainty" have been better? But for Rajesh Gopinathan, CEO & MD, TCS, it was all about the way the company was looking at business. As Gopinathan explained over a video call, "Today, we have over 1,000 customers and 98 per cent of our business is repeat business; our relevance to customers should continue, and to increase.

HDFC Bank readies plan to tackle frequent outages

HDFC Bank readies plan to tackle frequent outages

Rediff.com20 Apr 2021

The bank has decided to embark on a 'Technology Transformation agenda' to provide its customers smoother, faster, and better banking experience.

Suicides Highlight HR Ailment At Public Sector Banks

Suicides Highlight HR Ailment At Public Sector Banks

Rediff.com5 May 2023

It may sound bizarre, but incidents of public sector bankers dying by suicide could probably equal the number of such bankers quitting their jobs, reveals Tamal Bandyopadhyay.

Vi starts upgrading 3G subscribers to 4G

Vi starts upgrading 3G subscribers to 4G

Rediff.com28 Sep 2020

Vi will continue to offer basic voice data services to its 2G users.

What acquisition of Citi's retail biz means for Axis Bank

What acquisition of Citi's retail biz means for Axis Bank

Rediff.com12 Apr 2022

Axis Bank's acquisition of Citibank's consumer finance business for Rs 12,325 crore - the second biggest deal in the Indian banking sector - is seen as a good deal at a good price. The acquisition enables Axis Bank to close the gap with competition in some key segments such as credit cards. At the same time, there are some key issues that are crucial for the deal's success, apart from the fact that it will take some time for Axis to reap the full harvest of its investment.

Meesho charts disruptive strategy, to deliver free in non-tier 1 towns

Meesho charts disruptive strategy, to deliver free in non-tier 1 towns

Rediff.com1 Nov 2021

Social e-commerce platform Meesho is set to disrupt the food and grocery market by offering free home delivery on all orders in over 200 below Tier 1 cities in a year's time, in the first phase. It is also disrupting the monetization model by focusing primarily on advertising revenues rather than commissions from sellers, as distinct from its competitors. The move is expected to challenge the big players in the sector which include Jio Mart, Tata's Big Basket, Amazon, Grofers, and others, many of which have minimum prices for free delivery.

'Long-term science is the only thing that works'

'Long-term science is the only thing that works'

Rediff.com6 Dec 2022

'If we are to be a contributor to the economy, we have to reduce carbon and imports.' 'We will achieve both -- that's our target.'

Taxes, incentives, reforms: How to read this year's Budget document

Taxes, incentives, reforms: How to read this year's Budget document

Rediff.com23 Jan 2023

Finance Minister Nirmala Sitharaman will present the Union Budget for 2023-24 in Parliament on February 1. The Budget is a statement of the government's estimated receipts and expenditures for a fiscal year (April 1 to March 31). It's divided into Revenue and Capital Budget. The Revenue Budget includes the government's revenue receipts and expenditures while the Capital Budget includes its capital receipts and payments.

SoftBank-backed Meesho lays off 150 employees from grocery vertical

SoftBank-backed Meesho lays off 150 employees from grocery vertical

Rediff.com12 Apr 2022

SoftBank-backed internet commerce firm Meesho has downsized its grocery vertical Meesho SuperStore (formerly Farmiso) in an attempt to drive efficiency. The Bengaluru-based firm did not reveal the number of laid-off employees. However, the company officials said that about 150 employees have been laid off.

What Vistara merger means for Air India

What Vistara merger means for Air India

Rediff.com29 Nov 2022

Singapore Airlines on Tuesday said Vistara will be merged with Tata group-owned Air India. Tata group owns a 51 per cent stake in Vistara, and the remaining 49 per cent shareholding is with Singapore Airlines (SIA). As part of the transaction, SIA will also invest Rs 2,058.5 crore in Air India.

Brokerages want Digital Workforce

Brokerages want Digital Workforce

Rediff.com4 Sep 2021

'We need people who can position a product digitally and craft the journey for customers, by improving user interface and user experience.'

Wipro to acquire Australia-based Ampion $117 mn

Wipro to acquire Australia-based Ampion $117 mn

Rediff.com1 Apr 2021

Information technology, consulting and business process services company, Wipro on Thursday announced that it has signed an agreement to acquire Ampion, an Australia-based provider of cyber security, DevOps and quality engineering services. "Ampion has a successful track record and enjoys immense credibility with leading enterprises in the region, a collaborative work culture, and significant local subject matter expertise. "We see Ampion as a complementary force that will help us expand our footprint and accelerate our journey in the Asia Pacific region," CEO APMEA, Wipro, N S Bala said. Wipro's new operating model emphasises strategic investments in focus geographies, proximity to customers, agility, scale and localisation, the Bengaluru-headquartered company said in a statement.

GST fraud probe into BharatPe finds deals with non-existent vendors

GST fraud probe into BharatPe finds deals with non-existent vendors

Rediff.com6 Mar 2022

An audit conducted by professional services firm Alvarez and Marsal confirms fintech firm's dealings with fake or non-existent vendors.

RBI raises charges on select ATM transactions

RBI raises charges on select ATM transactions

Rediff.com10 Jun 2021

The Reserve Bank on Thursday permitted banks to increase charges for cash and non-cash ATM transactions beyond free monthly permissible limit from next year. Bank customers will have to pay Rs 21 per transaction, instead of Rs 20, with effect from January 1, 2022, if they exceed the monthly limit of free transactions. "To compensate the banks for the higher interchange fee and given the general escalation in costs, they are allowed to increase the customer charges to Rs 21 per transaction. "This increase shall be effective from January 1, 2022," the RBI said in a circular.

What makes Reliance Retail a unique venture in India?

What makes Reliance Retail a unique venture in India?

Rediff.com31 Oct 2021

Even as regulatory focus has zeroed in on foreign e-commerce giant Amazon, a domestic retail giant has been created almost below the radar in Reliance Retail (RR), one of the most crucial businesses for the group's future. From doorstep delivery of groceries, apparels to branded jewellery, medicines, toys, furniture to high street retailing, RR's presence in the world's fourth largest consumer market is just one part of the story.

Citroen starts home delivery of C5 Aircross SUV

Citroen starts home delivery of C5 Aircross SUV

Rediff.com7 Jul 2021

Automaker Citroen on Wednesday said it has commenced home deliveries of C5 Aircross SUV, its first model in the Indian market. The company, which is a part of Stellantis group formed by the merger of two global auto majors FCA and Groupe PSA, is taking online bookings for the model and then directly delivering the SUV to customers from its Tiruvallur-based (near Chennai) manufacturing plant. It is the first of its kind sales initiative in the country. Citroen currently has showrooms across ten cities in the country, including Bengaluru, Ahmedabad, Chennai, Mumbai, Pune, Hyderabad, Kolkata, Delhi, Kochi, and Gurugram. For customers outside these cities, it has launched a 100 per cent direct online buying for its flagship model.

Infosys Q3 net profit up 11.8% at Rs 5,809 cr

Infosys Q3 net profit up 11.8% at Rs 5,809 cr

Rediff.com12 Jan 2022

The Bengaluru-based company had registered a net profit (after minority interest) of Rs 5,197 crore a year ago, a regulatory filing said. Infosys' revenue grew 22.9 per cent to Rs 31,867 crore in the quarter ended December 2021 from Rs 25,927 crore in the year-ago period, it added.

'The Indian consumer demands so much service'

'The Indian consumer demands so much service'

Rediff.com19 Jun 2017

'The toughest challenge is not to satisfy the luxury customer.' 'The toughest challenge is to satisfy the budget customer.'

How Tatas plan to make Air India world's most advanced airline

How Tatas plan to make Air India world's most advanced airline

Rediff.com16 Feb 2022

Virtually addressing employees of Air India across the globe, he said for the airline to be the best again there will be an organisational redesign, and it will "require a huge transformation, probably the largest transformation and the change all of you would ever go through". The carrier will expand its "outreach both domestically and internationally" and it has the desire to connect India with every part of the globe, he added.

Bharti Airtel logs Q2 net profit at Rs 1,134 cr

Bharti Airtel logs Q2 net profit at Rs 1,134 cr

Rediff.com2 Nov 2021

India's second-largest telecom firm Bharti Airtel on Tuesday reported a net profit of Rs 1,134 crore for the September 2021 quarter, and said it is witnessing strong business momentum with growth in 4G customers and increase in mobile ARPU. This is against a loss (attributable to owners of the parent) of 763.2 crore during the year-ago quarter, the company said in a statement. Its consolidated revenues for the second quarter of FY21 stood at Rs 28,326.4 crore, up 18.8 per cent year-on-year (on a comparable basis) and 13 per cent y-o-y on a reported basis, it added.

Cryptocurrency heists just got harder, thanks to tech

Cryptocurrency heists just got harder, thanks to tech

Rediff.com19 Jul 2022

Earlier last month, for the first time ever, an anonymous hacker was served with a restraining order as a non-fungible token (NFT), reports Shivani Shinde.

'American or Chinese soldiers are not a patch on Indian soldiers'

'American or Chinese soldiers are not a patch on Indian soldiers'

Rediff.com1 Sep 2023

'The next war will be fought by China-Pakistan against India and we have to fully be prepared. We must read the writing on the wall.'

Banks should pass on the rate benefit to customers: Shaktikanta Das

Banks should pass on the rate benefit to customers: Shaktikanta Das

Rediff.com5 Aug 2019

Reserve Bank of India Governor Shaktikanta Das tells Anup Roy, Raghu Mohan and Niraj Bhatt that it is time for banks to lower interest rates and start lending to cash-starved finance companies after due credit appraisal and proper risk assessment.

Axis Bank buys Citi's India retail business for Rs 12,325 cr

Axis Bank buys Citi's India retail business for Rs 12,325 cr

Rediff.com30 Mar 2022

US bank Citigroup on Wednesday announced the sale of its Indian consumer banking businesses, including credit cards, retail banking, wealth management and consumer loans, to private lender Axis Bank for Rs 12,325 crore, as part of its plans to exit retail operations in 13 markets.

Airtel buys around 25% stake in startup Lavelle Networks

Airtel buys around 25% stake in startup Lavelle Networks

Rediff.com31 Jan 2022

Telecom operator Bharti Airtel on Monday announced an agreement to acquire about 25 per cent equity stake in Bengaluru-based technology startup Lavelle Networks. Further, ASM Technologies, a global technology engineering and product development services provider, has done a follow on investment in Lavelle Networks. In a statement on Monday, Airtel announced the acquisition of about 25 per cent strategic stake in SD-WAN startup Lavelle Networks but did not disclose financial details about the deal that entails a cash consideration.

What Adani is doing to prevent Mumbai's power outage

What Adani is doing to prevent Mumbai's power outage

Rediff.com26 Feb 2021

'We are working in association with the state government and other transmission companies to make sure that the city never experiences blackouts'

'Our IPO signals faith in good old-fashioned profitable companies'

'Our IPO signals faith in good old-fashioned profitable companies'

Rediff.com7 Dec 2021

'We have focused on profitable revenue, cash generating businesses, throughout our journey.'

Patanjali to sell food retail biz to group firm Ruchi Soya for Rs 690 cr

Patanjali to sell food retail biz to group firm Ruchi Soya for Rs 690 cr

Rediff.com18 May 2022

Baba Ramdev-led Patanjali Ayurved Ltd will sell its food retail business to group firm Ruchi Soya Industries Ltd for Rs 690 crore as part of its strategy to focus on non-food, traditional medicine and wellness business.

India in advanced stage talks with US to procure MQ-9B drones for LAC vigil

India in advanced stage talks with US to procure MQ-9B drones for LAC vigil

Rediff.com21 Aug 2022

The sources said the talks are focused on sorting out certain issues relating to cost component, weapons package and technology sharing.

Has Apple's Roller-Coaster Ride In India Ended?

Has Apple's Roller-Coaster Ride In India Ended?

Rediff.com21 Apr 2023

The new mantra was to align Apple's ambition with the government's, focusing on Modi's favourite themes of Make in India, employment generation and India as a high-tech export hub.

French court slaps $907,000 fine on Uber, execs for illegal taxi service

French court slaps $907,000 fine on Uber, execs for illegal taxi service

Rediff.com10 Jun 2016

The European Commission said this month that EU member states should only ban "sharing economy" services as a last resort.

IOC to focus on rural areas for retail outlets

IOC to focus on rural areas for retail outlets

Rediff.com27 Sep 2007

IOC's marketing director GC Daga said that the company is planning to open 1,000 rural outlets with Kisan Seva Kendras or farmer service centres attached to them.